Podcast
Podcast
Back in Business: Re-Opening During the Pandemic
Episode 5: Part 4 Client Communications

Importance of Communication & Clarity
- Will help clients feel safe and secure when booking and receiving services
- Shows your business preparation and professionalism
- Keeps clients on the same page w/ team
- Eliminates surprises for clients & clearly shows requirements for them
- Smooth experience
- Importance of advanced communication prior to reopening
- Lets clients know how much your brand cares about their safety
- Expresses gratitude for client patience and understanding (ask for this in-advance & in- writing)
- Eliminates liability for business
Communication Tools
- Social Media & Website
- Clear and direct signage throughout your business and in your windows
- Video of new policies/procedures
- Email/Text/Phone Calls
- Release/Consent form
- Virtual consultations