Podcast

Podcast

Back in Business: Re-Opening During the Pandemic

Episode 5: Part 4 Client Communications

Importance of Communication & Clarity
  • Will help clients feel safe and secure when booking and receiving services
  • Shows your business preparation and professionalism
  • Keeps clients on the same page w/ team
  • Eliminates surprises for clients & clearly shows requirements for them
  • Smooth experience
  • Importance of advanced communication prior to reopening
  • Lets clients know how much your brand cares about their safety
  • Expresses gratitude for client patience and understanding (ask for this in-advance & in- writing)
  • Eliminates liability for business
Communication Tools
  • Social Media & Website
  • Clear and direct signage throughout your business and in your windows
  • Video of new policies/procedures
  • Email/Text/Phone Calls
  • Release/Consent form
  • Virtual consultations