Importance of Communication & Clarity

• Will help clients feel safe and secure when booking and receiving services
• Shows your business preparation and professionalism
• Keeps clients on the same page w/ team
• Eliminates surprises for clients & clearly shows requirements for them
• Smooth experience
• Importance of advanced communication prior to reopening
• Lets clients know how much your brand cares about their safety
• Expresses gratitude for client patience and understanding (ask for this in-advance & in- writing)
• Eliminates liability for business

Communication Tools

• Social Media & Website
• Clear and direct signage throughout your business and in your windows
• Video of new policies/procedures
• Email/Text/Phone Calls
• Release/Consent form
• Virtual consultations